Customer Care

Putting the customer experience first

We are coninously looking at ways in which we can improve our service.

Customer Services

Along with the usual fair of customer contact facilities, instant messaging, and email. We also have dedicated phone lines with knowledgeable human beings at the end of them – ready to take customers calls during office hours to answer enquiries, solve issues, and provide information on the products we sell.

Rapid Dispatch

We dispatch all orders placed before 3pm on the same day, Monday to Friday. Also, unlike the competition where possible we endeavor to ship items placed after the 3pm cut off also on the same day. Which gives us an advantage as often last-minute orders arrive with our customers sooner than expected.

Shipping Network

We work with a selection of handpicked carriers nationally and internationally. We monitor the performance of our carriers internally on a order by order basis. Providing either full or partial tracking for every dispatch. Our UK & Worldwide shipping is reasonable priced as unlike other retailers we do not add a margin.

Collectors Wishlists

We do not just stock the latest items; we also track down rare and out of circulation collectables too! Upon request from our customers, we can also procure hard to find secondary market items through our network of hunters and dealers. Many items we stock cannot be found anywhere else worldwide.

What Our Customers Say

Here are a few customer service reviews from our various sales channels.
5/5
“Ordered all the way from Canada completely worth it you’re not going to find takers autograph for this price also get that mini comic and the documentary, we don’t get these over here that’s for sure also picking up the WrestleMania for Sting’s autograph cannot be happier thanks wwedvd.co.uk”
Mark
11th Feb, 2021
5/5
"Pre-order came in early and delivery was very quick, communication all the way through was excellent. Would definitely recommend.."
Anon
27th Nov, 2020
5/5
"Not the sellers fault of course but delivery was longer than expected due to the current COVID-19 Crisis.

Beyond great customer experience, had to message the seller and not only were they quick at responding but gave me multiple solutions and went above and beyond to help me."
Rosie
13 Feb, 2021